Matchmaking Packages Policy

General

We expect all customers to abide by our Terms & Conditions, ValleyMatch Dating Principles, and Matchmaking Packages Policy (this document).
- We may complete your package without refund if we receive multiple reports of abuse.
- We may complete your package if we hear that you are disparaging ValleyMatch or your prior dates.
Additionally, we have a no-tolerance policy for flaking, being unwilling to meet in person, sexual harassment, and lying (to either us or your matches).
- Flaking is defined as cancelling a date with less than 48-hour notice, or no-show after confirming a date.
- After the second (2) instance of flaking, we may complete your package without refund.
We do not encourage dating more than one person at a time.
The criteria that we use to find matches are the fields you fill out in your profile, not including the “additional information” field.
- A match is typically someone who meets at least 80% of your criteria and vice versa (you meet their criteria).
While we generally do not allow phone call dates, when they do occur (such as for long distance dates), all phone call dates count as 1 date credit.

If you do not respond in a timely manner about a match (within a week), we may deduct 1 date credit from your account.
If we do not hear from you for 3 months, we will pause your account (we will reach out 2-3 times in that time frame).
If we do not hear from you for 6 months, we may complete your package without refund.

All refund cases are discretionary. Our matchmakers typical work on searching for your matches immediately - matchmaking labor is not refundable. Partial refunds may vary, but the following amounts are typical:
- $200 for MatchPass 3
- $150 for MatchPass 2
In the case that you reject 9 matches while on MatchPass 3 (or 3 matches per date credit as defined in your package) that meet at least 80% of your criteria (as defined above), we may complete your package and issue a partial refund.
- You are in control of your criteria, and we strive to keep your match quality high within the constraints you set.
You are eligible for a partial refund if you have not received a match from us for 6 months (or you may choose to wait longer).