Our entire business revolves around people (and love!) and people come in all flavors. So it makes sense that expectations vary from one person to the next. We came up with our own set of principles so that our members know what they can expect from being part of the ValleyMatch community!
1. Respect
Above all, we want all our members to treat one another with respect. Whether you are a paying client or not, we hold everyone to the same bar when it comes to respect. If we start to get a pattern of feedback that someone is inconsiderate, rude or dishonest in any way we reserve the right to no longer serve them. This helps keep our community safe and ensures that matches are continually living up to a certain standard! It’s a huge benefit of matchmaking over online dating where folks can easily hide behind their screens.
2. What you can expect from us
We will respond to you in a timely manner.
This is especially the case when it’s time-sensitive
We will do our best to honestly meet your criteria.
Unlike other traditional matchmaking companies, we don’t set you up with someone we know doesn’t meet your criteria. We might not tell you everything about the person up front (that would take away from your ability to grow an organic connection!) but if there’s anything we know is a deal breaker, we won’t even set you up.
We will always ask about your date, and leave it up to you on how much information you want to share.
We don’t want you to share anything that makes you uncomfortable. However, we’re able to use your feedback to make improvements on your future matches.
We won’t share what you said with the other person (unless you explicitly give us permission or we need to follow the law).
We do not encourage dating more than one person at a time.
This emphasizes the “more, more, more, better, better, better!” mindset that ValleyMatch is trying to combat.
3. What we expect from you
You are responsible for your own time management
You manage your own schedule when it comes to date availability and you’re respectful about rescheduling dates (e.g. giving the other person enough notice, not rescheduling multiple times)
You respond to our messages when it suits you (i.e. we won’t go chasing you for a response)
You control how much information you want to know about your date before you meet them.
There’s a balance between how much information you need to know before meeting someone and leaving it open to grow organically on your date. We leave that balance up to you.
Keep in mind that if you are looking for specifics, we go back to the other person to ask them your question. Sometimes too many questions fatigues your match and they may pull out of the date.
If you have any date preferences, you share those with us before the date is set up.
This is also out of respect for the other person. We don’t want someone to have to replan a date that they already planned!
